Last updated: October 2026
Solo and Team plans renew automatically every month or year and are charged to your payment method until you cancel. You can cancel any time with Cancel subscription on Billing: your plan stays active until the end of the period you've paid for and isn't charged again.
Subscription payments (including renewals) and agent coin packages are not refunded, whether or not you used the Service or all of your coins during that time.
If your account had no activity at all in the month after a payment — no demos created, no steps added (uploaded, recorded or made by the agent), no agent runs — you can ask us to refund that payment. Refunds are only made when you ask; we don't make them automatically.
To ask, open Billing (for a team plan: the team's page) → Payments and refunds and press Request a refund next to the payment — the button appears when the account hasn't been used since that payment. You can ask about payments from the last 60 days. You can also email demovista@outlook.com from your account's email address with your order number. We reply within 2 business days. Payments are handled by Lemon Squeezy, our merchant of record, so an approved refund is paid back by Lemon Squeezy to the original payment method — usually within 5–10 business days, depending on your bank. A refunded subscription won't renew, and refunded coins are removed from your balance.
This isn't a money refund, but good to know: when an agent run leaves something unfinished because of the agent's own mistake (not the website, the login or the request), you automatically get 45% of that run's coins back in your balance. On the Free plan, the free agent demo is given back instead. You'll see it in the run's summary.
DemoVista is made for businesses. If you buy as a consumer, any rights you have under the consumer laws of your country that can't be waived still apply.
See also our Terms of Service, or write to demovista@outlook.com.