Terms of Service

1. About these terms

These terms are an agreement between you and DemoVista (“DemoVista”, “we”, “us”) for using the DemoVista website, app, browser extension, API and Claude connector (together, the “Service”). By creating an account or using the Service you accept them. If you use the Service for a company, you accept them on its behalf and confirm you're allowed to. Our Privacy Policy and Refund Policy are part of these terms.

2. Your account

You need to be at least 18 years old. Give us a working email address, keep your password safe and tell us at demovista@outlook.com if you think someone else is using your account. You're responsible for what happens in your account and in teams you manage, including what teammates you invite do there.

3. The Service and plans

DemoVista lets you build interactive product demos from screenshots, videos, recordings made with our browser extension, or runs of our AI agent, share them and see how viewers use them. The Free plan includes a limited number of demos per month and steps per demo, and a small number of free agent runs; paid plans and agent coins are described on our pricing and billing pages. We keep improving the Service and may change or remove features; if we remove something important that you pay for, we'll tell you in advance.

4. Your content

You keep all rights to what you upload or create — screenshots, videos, notes, branding and demos (“your content”). You give us the permission we need to host, store, process, show and send your content only to run the Service for you and the people you share it with. You confirm you have the right to use your content and to show the products in it, and that it doesn't include personal data you aren't allowed to share. Use Redact to remove anything private before sharing; redaction permanently changes the image.

5. The demo agent

• Only point the agent at websites you own or are allowed to automate, and only give it test accounts you're allowed to use. You're responsible for following the terms of the websites it visits on your behalf.
• The agent never deletes, pays, sends, cancels or does other irreversible things unless your description asks for it. When you ask, it acts on your instruction and on your responsibility — use test data and test accounts.
• The agent uses AI and can make mistakes: check every demo before you share it. Runs use agent coins; when a run fails because of the agent's own mistake, part of the coins is returned automatically as described in the Refund Policy.

6. Your viewers

When people view your demos, we record which screens they open, how long they look and where they click, and show this to you (insights, notifications and emailed visit reports). For the personal data of your viewers — such as names you give personal links or emails collected with lead capture — you decide why it's collected and you are responsible for having a lawful basis and informing them; we process it for you as described in our Privacy Policy. The player shows viewers a short notice that the demo records what they open and where they click.

7. Acceptable use

Don't use the Service to:

• break the law or anyone's rights, including privacy and intellectual property;
• share malware, phishing, deceptive or harmful content, or impersonate others;
• attack, overload, scrape or get unauthorized access to the Service or to any website, including with the agent;
• get around plan limits, coin charges or security, or resell the Service without our agreement.

We may remove content or suspend accounts that break these rules, and will tell you why unless the law or safety stops us.

8. Payments

• Purchases are processed by Lemon Squeezy, our reseller and merchant of record, which handles payment, invoices and sales tax/VAT. Its buyer terms also apply to your purchase.
• Subscriptions renew automatically each month or year and are charged until you cancel. You can cancel any time from Billing; you keep your plan until the end of the period you paid for. Prices can change for future periods; we'll tell you before a change applies to you.
• A subscription's monthly agent coins are for that month and don't roll over. Coins you buy stay valid for 12 months from purchase. Coins have no cash value, can't be transferred outside your account or team, and are used only for agent runs.
• Payments aren't refunded, except on request for a payment after which the account had no activity at all for a month — see our Refund Policy.

9. Availability and changes

We work to keep DemoVista available and your data safe (including daily backups), but we can't promise the Service will always be uninterrupted or error-free. We may update these terms; if a change matters, we'll tell you by email or in the app before it applies. If you keep using the Service after that, the new terms apply.

10. Ending

You can stop at any time and delete your account on the Account page. We may suspend or end your access if you seriously or repeatedly break these terms, or if we have to by law. If we stop offering the Service, we'll tell you at least 30 days ahead so you can download your data.

11. Disclaimer and liability

The Service is provided “as is”. To the extent the law allows, we aren't liable for indirect or consequential losses (such as lost profits or lost data you could have kept a copy of), and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits liability that can't be limited by law, or rights you have as a consumer.

12. Contact

Questions about these terms: demovista@outlook.com.